Reference

Legal terms for your account

Our legal page keeps account rules, record requests, and access checks in one place, so you know how we handle your file before you send anything.

Local lawAccount recordsDANA, OVO, GoPay, QRISLive chat and email

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How legal terms work here

cazaprice Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your legal position on cazaprice depends on local law, and access is available only where that law permits it. We keep the terms tied to your account, payment trail, and request history in the same file, so if you send a correction or access request we

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can match it without asking you to repeat the whole story. When you move money through DANA, OVO, GoPay, QRIS, or bank transfer, the same verification checks apply to the record that sits behind the wallet. If a rule changes in your region, we apply the
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local version first and keep the older file only for the time needed to handle disputes, account checks, or tax and audit duties. That is the standard we use before any change is released to your profile.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to send legal requests

Policy requests move fastest when you send them through live chat, email, or the in-account ticket form, because each channel keeps a time stamp on your file. Our team reads requests every day from 09:00 to 23:00 WIB, and the same route applies whether you reach us from Surabaya, Bandung, or elsewhere in Indonesia. Add your registered email and the change you want, and we will match the request to the right account before we answer.

Team online

Live chat

Use chat for quick legal questions, account record checks, or a change request that needs a fast reply. We keep the thread attached to your file, and our team answers within the stated 09:00 to 23:00 WIB window.

Email

Send a written request to [email protected] when you need a copy of your record, a correction, or a policy question that needs attachments. The email trail helps us confirm what you asked for and when you sent it.

In-account ticket

Open the ticket form after login for name, phone, or contact changes. It links the request to your current profile, which makes the check cleaner when we need to compare the new details with the saved file.

ACCOUNT CONTROLS

How we handle your records

We keep the legal side of your account in a small number of controlled records: profile details, payment references, request history, and the device flags needed to stop misuse.

Data handling

We store only the records needed to run your profile, verify changes, and answer a legal request: registered email, payment trail, support messages, and the result of any check we complete.

Cookie settings

Cookies keep your session, language choice, and device state. If you clear site data in Chrome, Safari, or another browser, the next login asks for a fresh confirmation before the account settings reopen.

Login security

Use a strong password and keep your phone lock active. When a new device or browser appears, we may ask for one extra step before any sensitive account change goes through.

Retention rules

We keep records only as long as the file needs them for legal duties, dispute handling, and account verification. After that point, the record is archived or removed under our retention schedule.

Change requests

For name, phone, or email corrections, send the request from your account menu and attach matching proof. That lets us compare the new details with the saved record before we update the file.

Contact rights

If you want access to the record, a correction, or removal where local law allows it, send the request to support and use your registered email so we can confirm the right file.

Common questions about account law

When you ask about access, data, or corrections, we use the same rule set: local law first, then the account record, then the written trail. That keeps the process clear when you send a request from email, live chat, or the in-account ticket. If the rule in your area changes, we apply the current version and tell you which step still needs your confirmation.

It covers the terms around account access, request handling, record retention, cookie use, and the channels we use for corrections. If local law differs in your area, the local rule controls what we can open and process.

Yes. Send the request from your registered email or the in-account ticket, and we will confirm the file before sharing the records we can provide under local law and our retention schedule.

Open the account menu, choose the change request path, and attach matching proof for the new name, phone, or email. We compare it with the saved file before any update is applied.

We keep records only while they are needed for account checks, legal duties, and dispute handling. When that need ends, we archive or remove the file based on the record type and local rules.

If access is not allowed in your area, we do not open the account or process the request. Where local law allows access, the same policy applies to your records and changes.

Live chat is fastest, email gives you a written trail, and the ticket form is best when you need to attach documents. We answer in the same channel so you can track the thread.

Cookies keep your session and device state. If you clear them on Android, iPhone, or desktop, the next login may ask for confirmation again, but your request history stays tied to the file.

Legal terms for your account

Where to send legal requests

Live chat

Email

In-account ticket

How we handle your records

Data handling

Cookie settings

Login security

Retention rules

Change requests

Contact rights

Common questions about account law

01 What does this legal page cover?

02 Can I request a copy of my data?

03 How do I change my contact details?

04 How long do you keep records?

05 What if my location is not allowed?

06 Which channel should I use for a legal request?

07 Do cookies change how my account behaves?

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